,,,,But is it all the airline's fault? British Airways have been accused of losing an 83 year old man who was in transit from Jordan to Canada at Heathrow. A woman based in London blames the airline for causing her elderly father to miss his flight, which became the first link in a chain of events that ended with the 83-year-old suffering a stroke and a fall that broke his hip. he was recovering from a toe amputation, his family had requested a wheelchair service during his short stopover at Heathrow.
When the man arrived in London, BA staff decided his foot needed medical attention. He was taken by ambulance to Hillingdon Hospital in west London for treatment and returned to Terminal 4 - three hours after his flight home to Canada had departed. Confused and with no idea what to do, Mr Ghadban spent the rest of the night in the terminal.
"He just got lost in the system. It's quite incredible treatment," Mimi Ghadban said of her father, who does not speak English. A British Airways spokesman said: "British Airways takes the comfort and dignity of all customers seriously. It is the airline's policy to offer assistance at the airport to all passengers with restricted mobility.
We live in a world where we think it's perfectly acceptable to send an 83 year-old, recovering from an operation, half way around the world with no one from his own family with him and think it's perfectly OK to just blame others - strange.